National Network for Equitable Library Service

Marla Cahill survives a horrific car accident, but comes out of it with near total amnesia--unable to recognize her own face.

Deep in the winter wilderness of Montana, a serial killer sets up car accidents for women driving down secluded roads, rescues and seduces them and then ties them to trees and leaves them to die.

Using illuminating examples and anecdotes, the authors show how authentic communication, transparency and empathy are revolutionizing the seller-consumer relationship.