National Network for Equitable Library Service

Dr. Goulston reveals the secret of getting through to anyone, even when productive communication seems impossible.

Samuel Archibald’s stories come from over there: way, way over there.  They live in the woods, hunting for creatures that may or may not exist, and they sometimes go surging down the highway a

Using illuminating examples and anecdotes, the authors show how authentic communication, transparency and empathy are revolutionizing the seller-consumer relationship.