National Network for Equitable Library Service

This evocative new poetry collection speaks with a fierce tenderness of many aspects of the poet's life: a childhood spent on the banks of the Churchill River, the death of a beloved one, the strug

Dr. Goulston reveals the secret of getting through to anyone, even when productive communication seems impossible.

Using illuminating examples and anecdotes, the authors show how authentic communication, transparency and empathy are revolutionizing the seller-consumer relationship.