National Network for Equitable Library Service

Dr. Goulston reveals the secret of getting through to anyone, even when productive communication seems impossible.

In this new work of riveting and timely non-fiction, Davidson tells the unvarnished story of one transformative year in his life and of his unlikely relationships with a handful of unique and vibra

Using illuminating examples and anecdotes, the authors show how authentic communication, transparency and empathy are revolutionizing the seller-consumer relationship.