National Network for Equitable Library Service

Dr. Goulston reveals the secret of getting through to anyone, even when productive communication seems impossible.

The West is Calling is a picture book for the occasion, presenting snapshots of British Columbia history which feature places and periods deemed to be of importance.

Harriet is a donor-conceived child who is connecting with her half-siblings in this work of young adult fiction.

Using illuminating examples and anecdotes, the authors show how authentic communication, transparency and empathy are revolutionizing the seller-consumer relationship.