National Network for Equitable Library Service

Dr. Goulston reveals the secret of getting through to anyone, even when productive communication seems impossible.

Millie's life as she knows it comes to a screeching halt, however, when her parents decide to separate.

In Never Mind, Katherine Lawrence constructs a centuries-old immigrant tale that is fiercely feminist, surprisingly modern and darkly funny.

Using illuminating examples and anecdotes, the authors show how authentic communication, transparency and empathy are revolutionizing the seller-consumer relationship.