National Network for Equitable Library Service

Dr. Goulston reveals the secret of getting through to anyone, even when productive communication seems impossible.

Under the covers of Where the Nights Are Twice as Long: Love Letters of Canadian Poets, David Eso and Jeanette Lynes collect letters and epistolary poems from more than 120 Canadian poets, includin

The Crisp Day Closing on My Hand: The Poetry of M. Travis Lane is a collection of thirty-five of her best poems, selected with an introduction by Jeanette Lynes.

Using illuminating examples and anecdotes, the authors show how authentic communication, transparency and empathy are revolutionizing the seller-consumer relationship.