National Network for Equitable Library Service

Dr. Goulston reveals the secret of getting through to anyone, even when productive communication seems impossible.

Anne Szumigalski, renowned for her breakout poetry collection Woman Reading in Bath, her Governor General’s Award winning collection Voice, and many other books in between, was one of Canada’s most

Using illuminating examples and anecdotes, the authors show how authentic communication, transparency and empathy are revolutionizing the seller-consumer relationship.