National Network for Equitable Library Service

Dr. Goulston reveals the secret of getting through to anyone, even when productive communication seems impossible.

Toronto at the close of 1999. It is a time of change, but Detective Charlie McKelvey’s life is stuck on pause since the murder of his runaway son, Gavin.

Short-listed for the 2011 Arthur Ellis Award for Best Crime Novel Some bullets take years to find their mark… Former Toronto Detective Charlie McKelvey is puttering through the first year of his f

Charlie McKelvey goes to his northern hometown to find that the big city isn’t the only place with big problems.

For the first time, this ebook bundle presents all three novels in C.B.

Using illuminating examples and anecdotes, the authors show how authentic communication, transparency and empathy are revolutionizing the seller-consumer relationship.