National Network for Equitable Library Service

Dr. Goulston reveals the secret of getting through to anyone, even when productive communication seems impossible.

As night falls on a soft summer evening, neighborhood children are drawn out of their houses by the sights and sounds of the world after dark.

The dinosaur bones in Drumheller, Alberta, rest by daylight, and come out and dance when the moon rises.

Using illuminating examples and anecdotes, the authors show how authentic communication, transparency and empathy are revolutionizing the seller-consumer relationship.