National Network for Equitable Library Service

Dr. Goulston reveals the secret of getting through to anyone, even when productive communication seems impossible.

Tell: Poems for a girlhood is a collection based on the story of Reena Virk, who was murdered on November 14th, 1997, in a suburb of Victoria, British Columbia.

Using illuminating examples and anecdotes, the authors show how authentic communication, transparency and empathy are revolutionizing the seller-consumer relationship.