National Network for Equitable Library Service

Dr. Goulston reveals the secret of getting through to anyone, even when productive communication seems impossible.

Grief is personal and unpredictable; no two people experience it the same way, and yet, each person that comes out the other side is transformed by their experience of loss and redemption.

Using illuminating examples and anecdotes, the authors show how authentic communication, transparency and empathy are revolutionizing the seller-consumer relationship.